Shipping policy

Shipping Policy – Oshapure

At Oshapure, we aim to deliver your orders safely and on time. Please review our shipping policy below:

1. Order Confirmation

• After placing an order on our website, you will receive an order confirmation message on WhatsApp.

• Order confirmation is mandatory to proceed with dispatch.

• If the order is not confirmed, our team may call you for confirmation.

• Orders that remain unconfirmed may be delayed or cancelled.

2. Delivery Time

• Orders within Pakistan are usually delivered within 3–7 business days.

• Delivery time may vary due to location, weather conditions, or courier delays.

• Orders placed on weekends or public holidays are processed on the next working day.

3. Shipping Costs

• A standard delivery fee of Rs. 200 is charged on all orders across Pakistan.

• Free shipping is available on orders above Rs. 2,200.

• Shipping charges are non-refundable.

• Any promotional shipping offers (if applicable) will be clearly mentioned.

4. Address Accuracy

• Customers are requested to provide a complete and correct delivery address, including:

  • House number

  • Street number

  • Nearby landmark (if applicable)

• If the address is incomplete or unclear, our team will contact you for address correction, which may cause delivery delays.

• Oshapure will not be responsible for delays caused by incorrect or incomplete address details.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.

• You can track your shipment using the courier’s tracking system.

6. Delivery Areas

• We deliver to most cities across Pakistan.

• Delivery to remote or hard-to-reach areas may take additional time or may not be serviceable in some cases.

• If your area is not covered, our team will contact you before dispatch.

7. Damaged or Lost Packages

• If your order arrives damaged, leaked, or incomplete, please report the issue within 24 hours of delivery.

• Please share clear photos or videos along with your order number.

• In case of a lost package, we will coordinate with the courier company and provide a suitable resolution after verification.

• Oshapure is not responsible for delays caused by courier services, natural events, or incorrect address details provided by the customer.

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