Shipping policy

  • Shipping Policy – Oshapure

    At Oshapure, we aim to deliver your orders safely and on time. Please review our shipping policy below:

    1. Order Confirmation

    • After placing an order on our website, you will receive an order confirmation message on WhatsApp.

    • Order confirmation is mandatory to proceed with dispatch.

    • If the order is not confirmed, our team may call you for confirmation.

    • Orders that remain unconfirmed may be delayed or cancelled.

    2. Delivery Time

    • Orders within Pakistan are usually delivered within 3–7 business days.

    • Delivery time may vary due to location, weather conditions, or courier delays.

    • Orders placed on weekends or public holidays are processed on the next working day.

    3. Shipping Costs

    • A standard delivery fee of Rs. 200 is charged on all orders across Pakistan.

    • Free shipping is available on orders above Rs. 2,200.

    • Shipping charges are non-refundable.

    • Any promotional shipping offers (if applicable) will be clearly mentioned.

    4. Address Accuracy

    • Customers are requested to provide a complete and correct delivery address, including:

      • House number

      • Street number

      • Nearby landmark (if applicable)

    • If the address is incomplete or unclear, our team will contact you for address correction, which may cause delivery delays.

    • Oshapure will not be responsible for delays caused by incorrect or incomplete address details.

    5. Order Tracking

    • Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.

    • You can track your shipment using the courier’s tracking system.

    6. Delivery Areas

    • We deliver to most cities across Pakistan.

    • Delivery to remote or hard-to-reach areas may take additional time or may not be serviceable in some cases.

    • If your area is not covered, our team will contact you before dispatch.

    7. Damaged or Lost Packages

    • If your order arrives damaged, leaked, or incomplete, please report the issue within 24 hours of delivery.

    • Please share clear photos or videos along with your order number.

    • In case of a lost package, we will coordinate with the courier company and provide a suitable resolution after verification.

    • Oshapure is not responsible for delays caused by courier services, natural events, or incorrect address details provided by the customer.

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