Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) – Oshapure

1. How can I place an order?

You can place an order directly through our website. Once your order is placed, you will receive an order confirmation message on WhatsApp.

2. Is order confirmation necessary?

Yes. Order confirmation on WhatsApp is mandatory.
If the order is not confirmed, our team may call you. Unconfirmed orders may be delayed or cancelled.

3. What is the delivery time?

Orders within Pakistan are usually delivered within 3–7 business days. Delivery time may vary depending on your location and courier service.

4. What are the shipping charges?

• Rs. 200 standard delivery charges across Pakistan

• Free shipping on orders above Rs. 2,200

5. Do you deliver all over Pakistan?

We deliver to most cities across Pakistan. Some remote or hard-to-reach areas may take longer or may not be serviceable.

6. How can I track my order?

Once your order is dispatched, you will receive a tracking number via WhatsApp or SMS, which you can use to track your shipment.

7. What if I provide an incomplete or incorrect address?

Please provide a complete address including:

• House number

• Street number

• Nearby landmark

If the address is incomplete, our team will contact you for correction. Incorrect addresses may cause delivery delays.

8. Can I return or exchange a product?

Dear Valued Customer,

Thank you for choosing Oshapure. Your satisfaction is important to us, which is why we offer a 15-day money-back guarantee on selected products.

Refund Process:

• Submit two videos:

  1. Before-use video showing the unused product clearly with the current date visible.

  2. After 15 days of regular use video, again with the date clearly visible.

• Once we review and verify the videos:

  • If all requirements are met, your refund will be processed.

  • Delivery charges are non-refundable.

Return Requirement:

• Send the empty product bottle back to complete the refund process.

Note: Refunds are offered only on selected products. This policy ensures fair usage and reflects our commitment to your skin and hair care.

9. What should I do if my order is damaged or incomplete?

Please contact us within 24 hours and share:

• Your order number

• Clear photos or videos of the issue

Our team will review and provide a suitable solution.

10. Are Oshapure products safe for all skin and hair types?

Our products are carefully formulated, but results may vary. We recommend reading ingredients carefully and performing a patch test before use.

11. Are your prices inclusive of taxes?

Yes. All prices listed on our website are inclusive of applicable taxes and are subject to change without prior notice.

12. Do you store my payment information?

No. Payment details are processed securely through trusted third-party payment gateways. We do not store your card or payment information.

13. Can product images differ from actual products?

Yes. Minor variations in packaging or color may occur due to lighting, screen resolution, or product updates. This does not affect product quality.

14. How can I contact Oshapure?

You can reach us via:

• WhatsApp +923137431942
• Website contact form https://oshapure.com/pages/contact
• Instagram / Facebook DM @oshapure

Our support team will assist you as soon as possible.

✨ Glow Naturally. Crafted with Care. Hair & Skin Safe. Soul Happy.